In this bonus episode of Talking Roadmaps, Phil Hornby sits down with Matt LeMay to unpack what “impact” really means for product teams. They dig into existential business goals, why teams over-optimize proxy metrics, the dangers of the low-impact death spiral, and how tools like One Page / One Hour and multi-option framing help teams trade velocity theatre for real commercial outcomes.

In this Talking Roadmaps bonus episode, Justin Woods speaks with Thomas Hartmann about why many B2B organisations struggle to move from project mode to true product mode. They explore how roadmaps expose deeper organisational behaviour, the risks of customer-driven feature delivery, the seven core challenges behind project thinking, and why scalability—not frameworks—is the real driver of product transformation.

In Episode 19 of Talking Roadmaps, Phil Hornby speaks with Becky Flint about why product operations must operate with a portfolio lens to maximise organisational impact. They explore the evolution of product operating models, how shared context accelerates decision-making, and why portfolio allocation often drives greater strategic ROI than individual product choices. Becky also breaks down the orchestration role of product ops in connecting strategy, investment, and delivery across teams.

In Episode 16 of Talking Roadmaps, host Justin Woods speaks with Dr. Satyavati Kharde about the evolving role of automation and AI in Product Operations. Satya explores her “Clarity Stack” framework, showing how solopreneurs and teams alike can streamline workflows through automation, metrics, and data-driven insights. Together, they discuss how Product Ops can evolve from reactive support to a proactive, strategic force built on clarity and efficiency.

In this bonus episode of Talking Roadmaps, Phil Hornby speaks with Nesrine Changuel about her new book and the power of designing for delight. Nesrine shares how companies like Google, Spotify, and Skype infused emotional connection into products, why “deep delight” drives retention, revenue, and referrals, and how tools like the Delight Grid help product teams map functional and emotional motivators. Discover practical ways to prioritize delight in your product roadmap.

In Episode 12 of Talking Roadmaps, Justin Woods interviews Melissa Perri on the true role of product operations in enabling value creation. Melissa dives deep into the three pillars of product ops—data, research, and process—explaining how they connect strategy to execution and empower both teams and executives. Learn how orgs can scale, standardize, and truly support product managers.

In Episode 10 of Talking Roadmaps, Phil Hornby interviews Denise Tilles to unpack what successful product operations really looks like today. They explore the evolving role of product ops in enabling decision-making, how AI is shifting the landscape, and the balance between structure and flexibility. Denise shares practical insights on reporting lines, organizational models, tool misuse, and common pitfalls in scaling product ops teams.

In episode 9 of Talking Roadmaps, Justin Woods interviews Graham Reed to explore whether ProductOps truly creates team awesomeness. Graham shares hard-won lessons on setting up ProductOps from 0 to 1, how to drive audience-centric communication, when to introduce the function, and why it's not just support—but a strategic enabler. They also discuss measurement challenges, cultural resistance, and tips for aligning product and commercial teams.

In Episode 8 of Talking Roadmaps, Phil Hornby interviews Amit Godbole to explore whether Product Operations delivers ROI. They dive into how Product Ops supports data-informed decision-making, roadmap facilitation, and scaling without chaos. Amit shares insights from working with top-tier banks and B2B enterprises, highlighting the balance between process, tools, and intuition. From compliance alignment to co-creating with early customers, this episode offers a deep dive into evolving product practices.